Online Return Policy


Returns and Exchanges

To return or exchange an item, you must contact us within 7 days from the date you received your purchase. All items must be in their original packaging. Unfortunately, we cannot accept returns of any products that have been adjusted or used. This policy helps us maintain strict quality control guidelines, and ensures that every product shipped is in 100% original condition.  
To complete your return or exchange, we require a receipt or proof of purchase and a Return Authorization number.  Please call us at 1-208-733-1067 or email us at store@annseyewearboutique.com to obtain a Return Authorization number. The Return Authorization number must be written on the outside of the package. Send your item to: 691 Shoshone Street North, Twin Falls, Idaho 83301.  All returns may be subject to a 20% restocking fee.
 
Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you, it must arrive back to our store in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.  We are not able to exchange or refund special order items or discontinued items under any circumstances.

Please do not send your purchase back to the manufacturer. 

Cancelling Orders

We do not warrant pricing issue complaints as an acceptable reason for cancellation of an order under any circumstances.

Most orders received are processed within minutes of their arrival.  Once an order has been placed electronically online at annseyewearboutique.com, or with one of our customer service representatives, we will allow you to cancel your order up to 24 hours from the time of purchase.

***Please note that this does not apply to special orders. 

Any and all other orders cancelled after 24 hours will incur a 20% restocking fee without exception.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
****Please note, it may take up to 30 days to receive a refund through PayPal.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at 
store@annseyewearboutique.com

Special Orders

We have contracts with high end frame companies all over the world, and we have the ability to special order a frame (depending on availability and the contract agreement between ourselves and each company).  Please note that we are unable to return these items or accept these items for return or exchange.  We will notify you if it is a special order item.  Special orders will also take longer to ship depending on availability and country. Please plan on at least two to three weeks to receive your purchase.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. The item must be unopened and in its original packaging.

Shipping

To return your product, you should mail your product to: 691 Shoshone Street North, Twin Falls, Idaho 83301

You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are the responsibility of the purchaser and are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
 
Please note: Do not send merchandise in a padded envelope or other non-sturdy package - if we receive the product(s) back damaged - we cannot refund you, it must arrive back to our store in perfect saleable condition. We recommend that you insure the package as well - as we cannot be responsible for items that break in transit or are lost or missing.