Most of our frames have a 1 year manufacturer defect warranty.
The warranty for frames covers manufacturing defects but not damage induced by the wearer or due to excessive conditions such as heat, moisture, breakage, etc. Any warranty item request that does not meet the warranty replacement requirements may be refused and shipped back to the shipping address currently on file with your order. We will not be held responsible for refused warranty replacements which are not received by the customer.
All warranty claims will either be repaired, exchanged, or given store credit, depending on their nature and the sole discretion of annseyewearboutique.com. No refunds will be given on manufacturer defects. Frames which are considered defective will be replaced with a new pair, so long as the frame is still being manufactured. In cases where the frame is discontinued (no longer manufactured), the frame will be replaced with another color or a different model of equal or lesser value. Customers will be contacted in such situations.
Before shipping an item back to us with warranty issues, please contact us first to obtain a Return Authorization number (RA#) at 1-208-733-1067 or firstname.lastname@example.org. Ship frames back to 691 Shoshone Street North, Twin Falls, Idaho 83301. The Return Authorization number must be written on the outside of the package.
Manufacturer defect warranty does not apply to sale, discontinued, or discounted items.